FAQ

A: Urban Hastkala is a platform dedicated to promoting skilled local artisans and celebrating India’s rich heritage through handcrafted artistry. We provide livelihood opportunities for small-scale artists while offering timeless decor and lifestyle creations.

A: We are based in Bulandshahr, but we work with artisans from across India to bring you authentic handcrafted products.

A: You can browse our collection on our website and add items to your cart. Once you submit your order, we will receive an email notification. A team member will then contact you to finalize your order details. After confirmation, you can proceed with the payment at your convenience.

A: Orders can be modified or canceled within 24 hours of placing them. Please contact our support team at contact@urbanhastkala.com for assistance.

A: Currently, we ship within India. However, we are working on expanding our shipping services internationally. Stay tuned for updates!

A: Delivery typically takes 5-7 business days, depending on your location. We provide tracking details once your order is dispatched.

A: Once your order is shipped, we will send you a tracking link via email or SMS.

A: We accept returns for defective or damaged products within 7 days of delivery. Please email us at [Your Contact Email] with images of the product to initiate a return.

A: We work directly with skilled artisans, ensuring fair wages and ethical working conditions. By purchasing from us, you are supporting traditional craftsmanship and helping artisans sustain their livelihoods.

A: Yes! We prioritize sustainable and eco-friendly materials, ensuring that our products are crafted with minimal environmental impact.

A: Yes, we cater to bulk and custom orders for special occasions or corporate gifting. Please contact us for more details.

Have more questions? Feel free to reach out to us!